Frequently Asked Questions
Everything you need to know about your Scotch & Soda experience.
How can I track my Scotch & Soda order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking link to follow your package's journey.
What is your return policy for online purchases?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags still attached to be eligible for a full refund.
Which payment methods do you accept?
We accept a wide range of payment options including major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific providers like Klarna and Afterpay.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements to our charts to ensure the perfect fit for our signature tailoring.
Do you offer international shipping?
Yes, we ship to a wide variety of countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
Are your products sustainably made?
At Scotch & Soda, we are committed to increasing our use of organic, recycled, and regenerative materials. You can find specific sustainability details under the 'Composition & Care' section of each product.